Last updated: August 21, 2026
We want you to feel good about your Choice Architect purchase. If you need to request a return, please contact us before sending anything back. We do not publish a return address because every return must be authorized and routed correctly first.
Email support@choicearc.com within 30 days of delivery. Please include:
We will review your request and reply with return authorization and shipping instructions. Please do not mail a product until you have received those instructions. Returns sent without prior authorization may not be accepted.
Returns requested within 30 days of delivery are eligible when the card deck or other physical product is complete, unused, unmarked, undamaged, and in its original packaging. A receipt, order confirmation, or other proof of purchase is required.
We cannot accept returns for:
Discounted or sale-priced products remain eligible for return unless they were clearly marked final sale.
Please inspect your order when it arrives. If a deck is damaged, defective, incomplete, misprinted, or not the product you ordered, email support@choicearc.com within 7 days of delivery with your order number and clear photos. We will work with you to provide an appropriate replacement or refund. If we require the product to be returned, we will cover the reasonable return-shipping cost.
For standard returns, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless the product was damaged, defective, incomplete, incorrect, or a refund of shipping is required by applicable law. We do not charge a restocking fee.
We recommend using a trackable shipping service and keeping the receipt until your return is complete. Choice Architect is not responsible for return shipments that are lost before they reach us.
We will inspect your return after it arrives and email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method within 5 business days. The refund will include the eligible product price and applicable taxes; shipping charges are handled as described above.
Your bank or payment provider may require an additional 5–10 business days to post the credit to your account.
For a damaged, defective, incomplete, misprinted, or incorrect product, contact us and we will help arrange a replacement when inventory is available. For other exchanges, the simplest option may be to return the eligible product and place a new order. Please email us before taking either step.
If you need to cancel an order, email us as soon as possible. We will try to stop the order before it ships, but we cannot guarantee cancellation after fulfillment has begun. Once an order has shipped, the standard return process applies.
If more than 10 business days have passed since we confirmed your refund, first check with your bank or payment provider. If the credit still cannot be located, email support@choicearc.com with your order number.
This policy does not limit any rights or remedies available to you under applicable consumer-protection law.
Email support@choicearc.com for any question about a return, replacement, or refund.
